Delivery & order help
Quick answers about delivery, your order and shopping with Ilex. For the full details, read our Shipping & Refund Policy.
How much is delivery?
Our published policy offers free Greater Sydney delivery for orders over $59. For other Australian destinations, the delivery charge depends on the destination, order weight and parcel measurements. Review the delivery options and total at checkout before placing your order.
Can you deliver to my address?
Check the options offered for your delivery address at checkout. If an option is not available, contact us before ordering so we can help check your location and basket.
Where can I see my orders?
Sign in to My Account and choose Orders. For help with an order, use our Contact page.
What if an item arrives damaged or something is missing?
Contact us promptly and refer to our Shipping & Refund Policy for the current process. Keep photos of any damage so we can review the issue.
How do I get the first-order offer?
Use the email sign-up form in the footer to join Ilex Online marketing emails and see the 10% first-order offer. Refer to the terms shown with the offer.